F.A.Q.s

Warranty, servicing and parts

Will the bike I receive look like the ones on this website?

Yes and probably even better! We might make a few changes and improve certain details but rest assured that we will only make such modifications if it makes your bikes better.

Replacement Parts

You can currently get any replacement part by contacting our technical support center. We are also working hard to add these to our online shop and get parts to you in the most efficient way possible.

Where can my bike be serviced

Despite their very unique frames, the FX and the SIERRA are designed to be easy to maintain, exactly like normal bikes. Any local bike shop will have everything needed to make changes and replace parts on your ebike. We provide documentation and videos to ensure quality work.

Can I have a test ride

Of course – we have bikes and scooters in out showroom in North Yorkshire.

Battery Information

What range can I expect from a standard Sierra battery?

The SIERRA’s standard 10.4Ah battery is made with high performance, extremely reliable and cost efficient SAMSUNG cells. It will get you more than 34 miles of pedal assist range.

What range can I expect from a Sierra Max battery?

We use the most energy dense battery cells on the market to make our upgraded batteries. This allowed us to pack more than 500Wh in a compact battery that still perfectly fits into the SIERRA’s frame. This capacity combined with our very efficient BOFEILI mid-motor and the SIERRA’s 18 Shimano gears, will get you more than 46 miles of pedal assist range.

What range can I expect from a standard FX battery?

The FX’s standard 8.7Ah battery is assembled with high performance, reliable and cost efficient SAMSUNG cells. It will get you more than 27 miles of pedal assist range.

Can I upgrade my standard FX or SIERRA to a FX MAX or SIERRA MAX?

Yes, we provide upgraded batteries for both bikes. Thanks to the latest LG cells, they pack more energy with the same weight and dimensions than their standard version and will perfectly fit in your bike.

Orders and Returns

How do I place an order?

Please use this website to place your order. Prices are in Pound Sterling (GBP) and payment is made using Stripe. You can also visit us at our office to place an order and make payment.

Do I need an account to place an order?

You do not need an account to place an order.

Who should I to contact if I have any queries?

If you have any queries please call 01723 384525 or email [email protected] and we will do our best to help.

Do prices include VAT?

Yes, prices include VAT at the standard rate.

How can I cancel or change my order?

You can cancel your order, except for any Goods which are made to your special requirements by telling us no later than 14 calendar days from the day the Contract was entered into. If you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Please see our terms and conditions for full details.

How do I track my order?

To track your order please enter your Order ID in the box below and press the “Track” button. This was given to you on your receipt and in the confirmation email you should have received.

How can I return a product?

You can send back your purchase or hand them over to us at Kingston House, South Ennismore Gardens, London, SW7 1NF no later than 14 days from the day on which you communicate to us your cancellation of your order.